The CXFix Blog
Insights and guides to help you win at customer service.
Airlines
5 Signs Your Airline Owes You Money (And How to Get It)
Flight delays and cancellations are frustrating, but they could also mean you're entitled to significant compensation. Learn the key indicators and the exact steps to file a successful claim under regulations like EU261.
Alice Johnson
November 20, 2023
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Pro Tips
The Magic Words: How to Navigate Customer Service Bots
Stuck in a loop with an unhelpful chatbot? We'll show you the phrases and strategies to bypass the bots and get to a human agent who can actually solve your problem.
CXFix Team
Nov 18
Retail
Consumer Rights Act 2015: Your Secret Weapon for Faulty Goods
That new gadget broke after a week? The Consumer Rights Act 2015 is your best friend. Understand your 'short-term right to reject' and other key protections.
David Chen
Nov 15
Pro Tips
Document Everything: The #1 Rule for Winning Any Dispute
From screenshots to delivery dates, the strength of your case often comes down to the quality of your evidence. Here's a checklist of what to document for any customer service issue.
CXFix Team
Nov 12
Telecommunications
Unraveling Telecom Contracts: How to Spot Unfair Terms
Phone and internet contracts can be confusing. We break down common clauses and red flags to watch out for before you sign, and what to do if you're already locked in.
Maria Garcia
Nov 8